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Sun Country Airlines Wheelchair Policy and Special Assistance Guide
Wheelchairs In the Cabin on Sun Country Airlines Flights
Mobility devices and medical equipment needed by travelers are not counted as additional overhead bags and must be stored in accordance with Federal Aviation Administration (FAA) Regulations.
Portable items such as walkers and canes may be stored in the aircraft cabin as long as they do not impede access to emergency exits or protrude into the aisle. [AMZ asins='B07YNFD9LJ,B01L28ANI2,B074MW1MTW,B00RKJUPS6']
Manual wheelchairs can be checked at either the ticket counter or gate free of charge. Detachable items such as seat cushions and footrests may be carried onboard or tagged as bags and stowed with the chair in the cargo bin.
Bringing Your Own Wheelchair on Sun Country Airlines
Wheelchairs may be checked at the ticket counter or the gate free of charge. Powered equipment requiring disassembly to board should be checked to ensure proper handling. Travelers may use Sun Country's wheelchair equipment after checking their personal wheelchairs. Checking and returning personal wheelchairs at the gate can be arranged. Depending upon the airport, delays may occur when delivering the wheelchair, especially for heavier powered models where normal ramp stairways cannot be used to carry the equipment into the jetway.
For powered carts and wheelchairs, if it will fit upright through the aircraft bin door, powered equipment should not be disassembled and batteries should remain attached. If the size of the aircraft bin door prohibits upright loading, airport personnel may ask for instructions on how to disassemble the equipment. Have these instructions readily available to avoid delays. Please note:
The maximum forward cargo door width on Sun Country's 737 aircraft is 48 inches and maximum door height is 35 inches. Maximum rear cargo door width on Sun Country's 737 is 48 inches and maximum door height is 33 inches, which may not accommodate all mobility devices.
Batteries must be identified as either spillable or non-spillable to establish proper handling. Dry cell and gel cell batteries are considered non-spillable so fewer handling requirements are necessary. Battery packs showing cracks and/or damage will be packaged, handled and transported as a spillable battery.
A minimum of one hour is required for check-in of any electrical equipment to ensure it meets all dangerous goods handling requirements.
Sun Country Airlines Wheelchair Assistance At the Airport
You can request wheelchair assistance, seating accommodation (e.g., if you need extra legroom due to a leg brace), escort assistance if visually impaired, or stowage of an assistive device (e.g., walker, crutches, cane, etc.). When arriving at the airport, please notify a Sun Country Airlines representative as soon as possible to request assistance. Wheelchairs and assistance are provided to bring you to the gate and with boarding onto the aircraft.
Sun Country Airlines Wheelchair Contact Information
To request wheelchair assistance with Sun Country Airlines, please call 651-905-2737, 6am-11pm Central Time. Services include, but are not limited to:
Wheelchair assistance
Seating accommodation
Escort assistance for a visually impaired passenger
Storage of an assistive device
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