EasyJet Wheelchair Policy and Special Assistance Guide

Flying With Your Wheelchair on EasyJet

To make sure that you have the easiest possible trip, EasyJet recommends that you add your request for special assistance when you book your flight. If your circumstances change and you need to update your booking to add your wheelchair or mobility device, you can do so by contacting the special assistance team or by logging in to “manage bookings” on easyjet.com. EasyJet does recommend you request assistance at minimum 48 hours before your flight. 

When booking, if you are travelling with an electric or battery operated wheelchair, EasyJet requests the following information in order to determine suitability for transport: [AMZ asins='B07YNFD9LJ,B01L28ANI2,B074MW1MTW,B00RKJUPS6']

Dimensions of wheelchair, in metric (length, height, and width)

Weight (in Kg)

Battery type (in Watt/h)

Details on how to safely transport the battery 

Wheelchair Size Limits on EasyJet

For manual and folding wheelchairs, EasyJet does not impose a weight limit, but your wheelchair must fit through the cargo door of their aircraft. This means your wheelchair must not exceed 1.7 meters by 1.22 meters (67” by 48”). EasyJet recommends that you take any removable parts, such as footrests or cushions, with you into the cabin

Battery Operated Mobility Aids on EasyJet

EasyJet accepts only dry-cell/gel and lithium-ion batteries. They can remain attached to the wheelchair during travel, but the power must be off and the batteries disengaged. Battery circuits must be isolated or protected from short-circuit or accidental activation. 

Requesting Wheelchair Assistance at the Airport When Flying with EasyJet

EasyJet will relay your need for assistance to the local teams at the airports that you are flying through. They recommend you arrive at least two hours before your scheduled departure and locate the Special Assistance desk when you arrive. 

EasyJet Wheelchair Assistance Contact Information

You can contact the EasyJet Special Assistance team by calling +44 330 5515167 free of charge from any landline, anywhere in the world. Opening hours are daily from 8:00am-8:00PM UK time. Alternatively, you can use the contact form found here:  https://www.easyjet.com/en/help/contact/contact-us

If you require wheelchair assistance through the airport as well as special service while on board the plane, you can call the Special Assistance Team at the following numbers:

United Kingdom

Call: 0800 2606686
Opening Hours: Daily 0800 - 2000 UK time

France

Call: 0800 949393
Opening Hours: Daily 0800 - 2000 Local Time

Germany

Call: 0800 0000077
Opening Hours: Daily 0800 - 2000 Local Time

Italy

Call: 800 922239
Opening Hours: Daily 0800 - 2000 (CET)

Netherlands

Call: 08004004004
Opening Hours: Daily 0900 - 1730 Local Time

Portugal

Call: 800 780088
Opening Hours: Monday to Friday 0900 - 1730 Local Time

Spain

Call: 900 801 801
Opening Hours: Daily 0800 - 2000 Local Time

Switzerland

Call: 0800001999
Opening Hours: Daily 0800 - 2000 Local Time

Rest of World

Call: +44 330 5515167
Opening Hours: Daily 0800 - 2000 UK Time

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