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American Airlines Wheelchair Policy and Special Assistance Guide
Bringing a Wheelchair or Mobility Device as Carry-On with American Airlines
Mobility and medical devices don’t count toward carry-on limits. If space is limited, the device doesn’t fit in the cabin or if it isn’t required during the flight, it may need to be checked. These include canes, walkers, continuous positive airway pressure machines (CPAP) and other assistive devices that can be collapsed to fit into overhead and under-seat storage. This also includes items used for comfort such as seat cushions, arm or footrests.
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Onboard Wheelchair Assistance
Please let a gate or Reservation agent know if you need onboard wheelchair assistance during your trip. Flight attendants can provide assistance in transfers between your seat and an onboard wheelchair, and in moving the onboard wheelchair to and from the lavatory door.
When traveling outside the U.S., we highly recommended you make your special assistance requests as far in advance as possible.
Planes have a designated space to hold 1 collapsible wheelchair. It is available on a first-come, first-serve basis.
Non-collapsible wheelchairs, scooters or other battery-powered wheelchairs can be checked at the ticket counter or departure gate.
The doors to the wheelchair storage area are 25in high x 40in wide (63cm x 101cm), with some smaller at 25in x 38in. If your wheelchair is larger than this, please contact Reservations.
Restrictions on Wheelchair Batteries
Removal and dangerous goods packaging procedures apply to:
Batteries not labeled by their manufacturer as 'non-spillable'
Wheelchairs that can’t be loaded, stowed, secured and unloaded in an upright position at all times
Lithium-ion batteries
If in doubt, please contact American Airlines directly as soon as possible to discuss your options.
American Airlines Wheelchair Assistance at the Airport
Wheelchair service is available if you need it:
To and from your gate
Between gates for connecting flights
Through Customs
To baggage claim
We recommend that you request wheelchair assistance in advance by selecting 'Add special assistance' when booking your trip online or by calling Reservations. You can also let an American Airlines Team member at the airport know on the day of travel that you need wheelchair assistance.
When you arrive at the airport, let a team member know you need assistance.
American Airlines Special Assistance Contact Info
800-433-7300
When you book a reservation on aa.com choose 'Add special assistance' on the passenger details page to request wheelchair service or to state if you're traveling with your own mobility device.
Comments / Discussion / Questions
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