Air Transat Wheelchair Policy and Special Assistance Guide

Preparing to Fly With Your Wheelchair on Air Transat

Air Transat requires you to fill out and return their "Request for Transport of Mobility Aids and Assistance" form (https://staticcontent.transat.com/airtransat/pdf/EN/Form-Mobility-Aids-assistance-EN.pdf) no later than 48 hours prior to your departure in order to ensure arrangements can be properly made to assist you. Please submit the form by email to [email protected]. However, if you are unable to provide that much notice, Air Transat will still do their best to accommodate you. 

Checking in Your Wheelchair on Air Transat

Air Transat requests that you check in a minimum of three hours before departure to allow for proper and safe handling of your wheelchair or other mobility device. Air Transat will disassemble and reassemble your mobility aid where required, and return it to you either at the aircraft door or as soon as possible thereafter.  [AMZ asins='B07YNFD9LJ,B01L28ANI2,B074MW1MTW,B00RKJUPS6']

Wheelchair Size and Weight Limits on Air Transat

Maximum Wheelchair Dimensions: Wheelchairs must not exceed 48” x 35” (122cmx89cm)

Maximum Wheelchair Weight: Wheelchairs must be under 330 lb (150kg) when flight is on an Airbus A321, and must be under 397lb (180kg) when flight is on an Airbus A330. 

Battery Operated Wheelchairs on Air Transat

You must disconnect the battery and ensure that the terminals are protected from short-circuiting. The battery must be securely attached to your wheelchair, and must not be damaged or leaking. Air Transat only transports non-spillable, dry, AGM, and gel batteries in the cargo hold. If your wheelchair uses a lithium-ion battery, you must remove it from your wheelchair and transport it as carry-on baggage in a protective pouch.

Damaged or Lost Wheelchairs with Air Transat

If your wheelchair is damaged or lost as a result of Air Transat’s actions, Air Transat will provide a replacement that is suitable for your needs until your wheelchair is found, replaced, repaired, or reimbursed. Air Transat will also pay back any expenses you incur due to your wheelchair being unavailable to you. If necessary, you can make these reimbursement claims through this link:  https://www.airtransat.com/en-CA/Travel-information/Customer-service/Disruptions-Recourses/Baggages

Other Mobility Aids (Canes and Crutches) On Air Transat

Canes and crutches are accepted for transport on Air Transat flights in addition to your carry on baggage allowance. These items must be stowed under the seat in front of you once you are on board.

Air Transat Wheelchair Contact Information

To contact Air Transat regarding travelling with your wheelchair, reach out by email to [email protected] or by chatting through Facebook Messenger using this link: https://www.airtransat.com/en-CA/travel-information/customer-service/contact-us 

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