Swoop Airlines Wheelchair Policy and Special Assistance Guide
Flying With Your Wheelchair on Swoop Airlines
When flying with Swoop, the airline recommends that you give them at least 48 hours notice in order for them to accommodate your needs, and that you arrive at least two hours before your scheduled departure time on the day of your travel. Be prepared to answer questions from the reservations agent about your wheelchair regarding the battery (if applicable), the dimensions of your wheelchair, and whether or not it has removable parts. Swoop recommends that you bring your owners manual with you to the airport, as well as providing any instructions on how to safely prepare any modifications for transport.
Wheelchair Size Limits on Swoop Airlines
Your wheelchair must fit through the cargo door in order to be accepted for transport. In order to accomplish loading and unloading, your wheelchair or other mobility device may need to be turned on its side in order to fit through the cargo door. If this is not possible, Swoop will not be able to transport your wheelchair. Folding wheelchairs will be transported in a protective bag in a dedicated space in the cargo hold.
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Battery Operated Mobility Aids on Swoop
Swoop will accept and transport wet cell, dry cell, and gel, provided they are disconnected and safely packaged or deactivated before transport.
For Non-Spillable Dry-Cell or Gel Batteries
Must be transported as checked baggage
Battery terminals must be isolated or protected to avoid short circuits
Battery must be securely attached to wheelchair
For Spillable or Wet-Cell Batteries
Must be removed from wheelchair and packed in an appropriate, rigid container that is battery-fluid-proof
The battery will be stored upright in the container, which will also contain absorbent material in case of spillage
The battery should have spill-resistant vent caps
Foldable Mobility Scooters on Swoops Airlines
Collapsible mobility scooters under 45kg (100lb) are accepted as checked baggage, provided the batteries are removed and packaged safely. Should your scooter require a key to start, remove the key and keep it with you while you travel.
Requesting Wheelchair Assistance at the Airport when Flying with Swoop Airlines
Should you require wheelchair assistance at the airport, you can contact Swoop Airlines ahead of time at https://help.flyswoop.com/support/tickets/new and submitting a support ticket. Swoop offers three levels of wheelchair service, as follows:
Wheelchair, can walk up steps
You use your wheelchair mostly for distance, but can walk up and down stairs. You do not need assistance from your wheelchair to your seat, or from your seat to the lavatory when inflight.
Wheelchair, no steps
You use your wheelchair for distance and cannot walk up and down stairs. You do not need assistance from your wheelchair to your seat, or from your seat to the lavatory when inflight.
Wheelchair, carry on
You cannot go up and down stairs and you require assistance with transferring from your wheelchair to your seat in the cabin, as well as to and from the lavatory while inflight.
Other Mobility Aids (Canes, Crutches, Walkers) on Swoop Airlines
Other mobility aids such as canes, crutches, walkers, or braces are accepted as carry-on baggage free of charge on Swoop flights, provided they are within carry-on baggage size limits. If you don’t require these items during your flight, you may choose to have them transported as checked baggage, however in this case, checked bag fees will apply.
Swoop Airlines Contact Information for Wheelchair Transportation and Assistance
You can contact Swoop via email by following this link and submitting a support ticket: https://help.flyswoop.com/support/tickets/new
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