Eastern Airlines Wheelchair Policy and Special Assistance Guide
Wheelchairs and Assistive Devices on Eastern Airlines
Mobility and other assistive devices used by a Qualified Individual with a Disability may be carried in the aircraft cabin in addition to the carry-on Baggage allowance. When necessary, Eastern will provide assistance in loading, stowing, and retrieving carry-on items, including assistive devices.
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Eastern Airlines will also assemble and disassemble wheelchairs without charge that will be stored in the aircraft cabin during flight. If the device cannot be carried in the Passenger cabin in accordance with FAA regulations, the device will be checked and carried free of charge in addition to the free Baggage allowance. No oversize or excess weight charges will be assessed. Assistive devices not for the personal use of the Passenger will be conditionally accepted and may be subject to oversized or overweight charges.
Manual Wheelchairs
To the extent permitted by space and facilities, Eastern will permit a passenger using a manually operated wheelchair to remain in the wheelchair:
1) until the passenger reaches the boarding gate;
2) while the passenger is moving between the terminal and the aircraft door; and
3) while the passenger is moving between the terminal and the aircraft.
Eastern Airlines Wheelchair Contact Information
To request wheelchair assistance or any other special services requests, please contact Eastern Airlines by:
Phone: 1 (855) 216 7601 (US)
WhatsApp: +52 1 800 953-1800
Email: [email protected]
Hours of operation: 8:00 a.m. – 8 p.m. EST, 7 days a week.
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