Cathay Pacific Wheelchair Policy and Special Assistance Guide
Flying With Your Wheelchair on Cathay Pacific
When preparing to fly with your wheelchair on Cathay Pacific, please make sure to bring with you the following:
- The user manual for the wheelchair
- The user manual for the batteries (if applicable)
- Any specialised tools for disassembly
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Please note that there is no charge for the transport of your wheelchair. You are welcome to use your own wheelchair through the airport and to the departure gate, unless airport facilities dictate otherwise. In these cases, a wheelchair and an attendant will be made available to you to help with transporting you through the airport, to the gate, and/or to the aircraft door.
Wheelchair Size Limits on Cathay Pacific
Depending on size, aircraft type, and available space, Cathay Pacific may be able to transport one collapsible, manual wheelchair in the cabin. This stowage is purely based on a first-come, first-serve basis and cannot be booked in advance. The majority of wheelchairs and mobility aids will be taken as checked baggage, and must conform to the following dimensions:
13" wide X 36" deep X 42" tall
Battery Operated Mobility Aids on Cathay Pacific
Cathay Pacific is happy to accept all kinds of batteries for transport, including lithium ion, dry cell, wet cell, gel, and non-spillable batteries. Before you fly, Cathay Pacific asks that you contact their reservations office and let them know what kind of battery your wheelchair uses. They will help you understand the regulations and safety procedures for transporting your unique mobility aid.
Requesting Wheelchair Assistance at the Airport when Flying with Cathay Pacific
Cathay Pacific is proud to offer wheelchair services to passengers who need them. This service will also come with an attendant who will help you navigate the airport. If you need assistance from the aircraft door to your seat, the cabin crew is also trained to assist you.
If you are travelling with a group of ten or more people requiring wheelchairs, Cathay Pacific asks that you contact their reservations office a minimum of 48 hours before departure, so that accommodations can be scheduled and your travel goes as smoothly as possible.
Other Mobility Aids (Canes, Crutches, Walkers) on Cathay Pacific
Other mobility aids such as canes, crutches, and foldable walkers can be brought with you into the aircraft, so long as they can be safely stowed in either the overhead bins or under the seat in front of you. Non-collapsible walkers are not allowed as carry on baggage due to size restraints and safety reasons, but Cathay Pacific will help you check it at the aircraft door. You will be able to retrieve your walker at the door upon arrival.
Wheelchair and Assistance Contact Information for Cathay Pacific
You can contact Cathay Pacific through WhatsApp at +852 2747 2747. If calling from China, you can call reach Cathay Pacific at -852 2747 3333.
Comments / Discussion / Questions
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